Booking Terms & Conditions
These general terms and conditions apply between Visit Nordfjord AS and any party who enters into an agreement with Visit Nordfjord AS in accordance with the booking confirmation (the guest). The agreement may apply to accommodation, travel, activity, the purchase of other products or services, or a combination of these.
Your booking is confirmed when you receive a confirmation e-mail with a booking reference number. We recommend all our guests to print this confirmation and bring it with you when you arrive for your stay/tour. A minimum age of 18 applies to make a booking through Visit Nordfjord AS. It is also possible to book by phone, but a service charge of NOK 300 per booking applies.
Should you need to contact us prios to, or during your trip, we will be available Monday to Friday from 09.00 – 16.00. We can be contacted by telephone +47 57 87 40 40 or e-mail booking@nordfjord.no
Payment and security
Visit Nordfjord AS is responsible for all transactions that take place through the website. Our partner DIBS is responsible for the secure processing of credit card numbers and codes in accordance with the requirements defined in the Payment Card Industry Data Security Standard (PCI DSS).The payment is processed at the time of booking. Visit Nordfjord AS is responsible for the actual transaction, and for ensuring that the correct amount is charged to your card. We will contact you in the event of problems with your credit card. If we are unable to make contact, your booking will be cancelled. All personal data/credit card information is handled on an encrypted site (SSL 128 bit), so all information provided is secure. Only Visit Nordfjord AS and the supplier of the relevant product will have access to your name and contact details. This will be used so we can inform you of any changes/cancellation and may be used for various market surveys.
Cancellation/changes by the guest
To cancel or change your booking, please contact Visit Nordfjord AS. All cancellations must be made by telephone. E-mail will not be accepted. Call Visit Nordfjord AS on +47 57 87 40 40 to cancel or change your booking. For cancellations less than 7 days prior to arrival, please contact both the supplier and Visit Nordfjord AS.
Visit Nordfjord AS offers cancellation coverage for 10 % of the booking amount. Cansellation protection in the event of acute illness or death is highly recommended and could come handy when you least expect it. The insurance can be taken out when you make your reservation and the extra charge will be debited your provided credit card. The insurance only applies to unforeseen events (illness, accident, ect.) that require you to cancel what you have booked through us.
Cancellations must be done before activity/accommodation or travel. All cancellations must be done by e-mail.
Medical certificate or certificate of death must be provided in English or Norwegian. Medical certificate must be dated before departure or latest 3 days after the trip should have started.
Policy claim must be forwarded by e-mail to booking@nordfjord.no at latest one week after cancellation. Travel documents in addition to medical certificate or certificate of death must be enclosed.
We recommend all our guests to ensure they have good insurance before commencing their trip in case of illness, lost luggage, accident, liability, etc.
Visit Nordfjord has no control over the exchange rate that will be calculated for refunds to credit cards and is not responsible for any loss incurred.Please note that Visit Nordfjord AS does not pay any bank fees incurred for international transfers. This fee (approx. NOK 50 NOK per international transfer) will be deducted from the amount to be refunded.
The following cancellation for activities/accommodation/transport
- A full refund is provided for cancellations made more than 30 days prior to the arrival date/tour date
- 50% of the total amount is refunded for cancellations made 14- 30 days prior to the arrival date/tour date
- No refund is provided for cancellations made less than 14 days prior to the arrival date/tour date
General conditions for booking of accommodation:
- Check-in and check-out: The check-in time is 16.00 (4pm) on the arrival date. The room must be vacated by 12.00 on the departure date.
- Liability for damages: The guest, or the guarantor for the room/apartment/cabin, is liable for any damages resulting from negligent or reckless behavior by the guests.
Special conditions for booking of car hire:
Conditions for car rental are described directly on the booking page. You will receive a voucher by e-mail from response@cartrawler.com with all necessary information regarding your booking. Please read through this voucher carefully. You need to bring this voucher when you pick up your car.
Reisegarantifondet (Tour guarantee fund)
Visit Nordfjord AS is bound by a statutory warranty providing you, the buyer of a package tour, with a guarantee in accordance with the Norwegian Package Tour Act. For further details, please refer to www.reisegarantifondet.no.
Our suppliers
We are responsible for ensuring that our suppliers receive payment for the product(s) you book via us. Our suppliers are responsible for ensuring that every aspect of their programme, including complete insurance, permits, equipment, staff etc., complies with the current legislation and regulations applicable for the supplier.
Some suppliers and partners have other terms of cancellation than those mentioned above. This applies particulary to the booking of airline tickets, accommodation and rental cars. In such case, the terms and conditions will be displayed at the time of booking.
Cancellations/major changes from our side
Cancellations or major changes may occur due to:
- conditions that are beyond our/our supplier’s control, e.g. weather, accidents/breakdowns, strikes etc.
- conditions for the booking not being met, e.g. minimum number of participants etc. A minimum of two full-priced participants applies for most trips, but this may increase to a minimum of six full-priced participants for some activities.
In the event of this type of cancellation/major change, if you do not accept the alternative provided, the supplier will provide a 100% refund. However, in the interests of ensuring the best possible experience for you, we reserve the right to make minor adjustments due to weather, snow conditions etc. Visit Nordfjord AS has no control over the exchange rate that will be calculated for refunds to credit cards and is not responsible for any loss incurred. Please note that Visit Nordfjord AS does not pay any bank fees incurred for international transfers, and that such fees are deducted from the amount to be refunded.
Groups
Please contact Visit Nordfjord AS by phone or e-mail for groups bookings.
Price categories
The supplier determines the price level and the age limits applicable for children’s and youth discounts. Student discount: a valid student card must be presented. Senior discount: applicable for guests aged 67 and over with valid ID. Relevant documentation must be presented on arrival.
Claims, complaints etc.
Please note than any claims or complaints related to specific products must be directed to the supplier concerned. Visit Nordfjord AS is not responsible for the individual products. Visit Visit Nordfjord AS is only responsible for forwarding your booking to the supplier, who is in turn responsible for providing the activity, accommodation or rental equipment in line with your booking. It is the supplier’s responsibility to ensure that safety and provision of the product is in line with the product description.
We welcome you to Nordfjord and wish you a stay filled with good experiences. All in one fjord.